Privacy Policy
Privacy policy
Crossroads Bowling Center collects personal information necessary to provide HVAC services. This includes your name, address, contact information, service history, and payment details. We may also collect information about your HVAC equipment, including make, model, age, and maintenance records. This information is collected through service requests, customer interactions, and our website contact forms.
Use of Information
We use your personal information to schedule and perform services, process payments, communicate about appointments, send service reminders, and provide emergency notifications. Service history helps our technicians understand your system and provide more efficient repairs. We may use aggregated, anonymous data to improve our services, analyze business trends, and develop service offerings. We do not sell or rent your personal information to third parties for marketing purposes.
Information Sharing
We share information only as necessary to provide services. This may include sharing with manufacturers for warranty claims, with payment processors for transactions, or with subcontractors when specialized services are required. All third parties are required to maintain confidentiality and security standards. We may disclose information if required by law, such as in response to a court order or legal process, or to protect our rights, property, or safety, or that of others.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Electronic records are stored on secured servers with access limited to authorized personnel. Paper records are kept in locked filing cabinets. Payment information is processed through secure payment gateways that comply with industry standards. While we strive to protect your information, no security system is impenetrable, and we cannot guarantee absolute security.
Service Communications
We may contact you regarding your service appointments, follow-up needs, preventive maintenance reminders, or safety notices related to your HVAC equipment. Service plan subscribers receive regular maintenance reminders and seasonal check-up notifications. You may opt out of promotional communications while continuing to receive essential service-related messages. Emergency notifications regarding safety recalls or urgent maintenance needs will be sent regardless of communication preferences.
Data Retention
We retain service records for a minimum of seven years to comply with warranty requirements, tax regulations, and for historical reference to better serve returning customers. Payment information is retained only as long as necessary to process transactions and comply with financial regulations. You may request access to your information or corrections to inaccurate data by contacting our office. Certain information may need to be retained even after account closure for legal or regulatory reasons.
Website and Digital Information
Our website may collect technical information such as IP addresses, browser types, and pages visited to improve user experience and site functionality. We use cookies to remember preferences and analyze site traffic. Third-party services, such as analytics providers, may collect information about your website usage. Our website may contain links to other sites; we are not responsible for the privacy practices of those websites. We encourage users to review the privacy policies of any external sites they visit.